FAQ | Aurora

How can I track my order?

Once shipped, you’ll receive an email with a tracking number to follow your package.

What products do you sell?

We offer worldwide brands makeup products for all your beauty needs, including lipsticks, foundations, eyeshadows, and more.

Where do you ship?

We currently ship to israel. If you’re unsure, contact us for confirmation.

Can I cancel my order?

Orders can be canceled within 24 hours of purchase by contacting us.

How long does shipping take?

Orders are delivered within 3-7 business days after processing.

Who can I contact for help?

For any questions, email us at ramiauroraglare@gmail.com . We’re here to help!

Do you offer discounts?

Yes, we occasionally run promotions! Follow us on social media or newsletter for updates.

What if my order is delayed?

Contact us, and we’ll assist in resolving any delays with the carrier.

What payment methods do you accept?

We accept major credit cards, debit cards, and cash.

Can I return or exchange a product?

We don’t offer refunds, but we will replace items that are damaged, defective, or incorrect.